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Minnesota VC Conference Investors Registered To Date
Donna Walsh, Partner, Odin Capital Group (NE)
Gene Greiner, Director, The Carlyle Group (England)
Richard Fade, Venture Partner, Ignition Partners (WA)
David Kim, MD, Associate, MPM Capital (CA)
Bart Stuck, Managing Director, Signal Lake Venture Fund (CT)
Adam Schatz, Managing Director, TeknoSeed AB (Sweden)
Timothy Kraskey, Managing Director, YankeeTek Ventures (MN)
Amit Bhargava, Principal, ECentury Capital (VA)
Tom Hiatt, Managing Director, Centerfield Capital Partners (IN)
Brian Kirkbride, Associate, Highland Capital Partners (MA)
Kevin (J.G.) Lim, Managing Partner, STIC Ventures (CA, Korea)
John Gustafson, Principal, Odin Capital Group (NE)
Tom Von Kuster, Angel Investor, AMEX, Inc. (MN)
Jerry Spencer, Associate Director, AltosBanCorp (MT)
Franklin Pass, MD, Managing Director, Cherry Tree Investments (MN)
Joan Wurzer, Investment Manager, Minnesota Investment Network (MN)
Christopher Volker, Principal, The Mercanti Group (MN)
Bipin Shah, Managing Partner, INC3 Ventures (CA)
Mohamed Nouri, Angel Investor, AMEX, Inc. (MN)
Michael Leidesdorff, Principal, Questmark Partners (MD)
John Hayes, Principal, Cherry Tree (MN)
Josh Baltzell, Principal, St. Paul Venture Capital (MN)
Dennis Anderson, Founder and Principal, Andcor (MN)
Erik Dykema, Principal, Metapoint Partners (MA)
David Goldschmidt, Managing Partner, Mofet Technology Fund Management (Israel)
Cathy Harms, Manager, St. Paul Capital Fund (MN)
Harlan Jacobs, President, Genesis Business Centers (MN)
Rick Larson, Managing Director, SJF Ventures (NC)
Steven Mercil, CEO, Minnesota Investment Network (MN)
Roy Scruggs, Associate, GRP Partners (CA)
Joel Uchenick, General Partner, Sherbrooke Capital (MA)
Larry Wechter, Managing Director & CEO, Monument Capital Partners (IN)
Jason Henrichs, Principal, Rock Maple Ventures (MA)
Greg Fluet, Analyst, Sapient Capital (WY)
David Hanson, Managing Director, Lynwood Capital (CO)

Allison Gage, VP, LFE Capital (MN)
David F. Dalvey, Partner, Brightstone Capital (MN)
Shawn Malleus, Director, Commerce Capital (TN)
Robert Zieserl, Managing Director, KB Partners (IL)

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The email lists reach 5100+ people; mostly in the Twin Cities metro area, mostly in the tech business. The MedicalSuds email list reaches 2200+ in the Twin Cities.
 

 

The NetSuds™ Report ©

The March 1, 2004 Issue:

Re-sending of this newsletter to any number of colleagues is encouraged provided you also cc: report@netsuds.com.  In return, we will invite recipients to subscribe.  Any other unauthorized re-distribution is a violation of copyright law.

Subscribe to this report by subscribing to the NetSuds Report at http://www.netsuds.net/mail.htm. You can get the web version of these reports at http://www.netsuds.com/report/


Definition:  "com and .com" = Telecom, Datacom, IT, Software or Internet


In this Issue:

        1.0  Heard on the Net
        2.0  Jobs in the "com and .com" Market
        3.0  Schedule of Events
        4.0  Tidbits
               4.1    NetSuds on Tour
               4.2   
Email Advertising
               4.3    NetSuds CEO Roundtable - Next Roundtables starting in April 2004
               4.4    NetSuds CTO Roundtable
               4.5    NetSuds Executive Search - www.netsuds.com/search/
               4.6    Wisconsin Governor's Business Plan Contest Draws 300+ Entries
               4.7    Venture Capital Funding Accelerating
               4.8    SPAM filters - The New SCAM
               4.9   
UofM New Venture Challenge Announced
               4.10 
CAN-SPAM Still Failing To Slow Junk Mail
               4.11  46 E-mail Tools Reviewed
               4.12  MinnesotaVotes.org
               4.13  Old Vendors In New Tech Niches
               4.14  NanoTech Day at the UofM
               4.15  ChinaSoft 2004

        5.0  Keys To Identifying Top Sales Talent! 
        6.0  Managing Small Projects - Five Critical Steps to Tech Success
        7.0  Fixed versus Usage-Based Billing: Reasons to Keep it Simple
        8.0  The Coming Search Wars
        9.0 
Guest Writers for this Report

 

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1.0 Heard on the Net

1.1 People on the Move:

CLICK HERE FOR PEOPLE ON THE MOVE

For the past 4 years, we've published information about people on the move in our monthly report.  No more.  Now you can publish and view that information instantly on our web log (blog)!  To view, click on  http://netsudsannounce.blogspot.com/.

Why email only to your small email list of associates when you can post this information on the blog and have 5400+ NetSudsers view it.  To publish to the blog send me an email requesting permission.  You may have to create your blog account at www.blogger.com.  After you have an account, you can post to the blog as much as you want.  You need only follow some common sense guidelines, e.g. don't post every press release, don't post sales information, don't post defamatory statements, etc.  If you "spam" the blog, you will be removed.

If you'd rather have me to post your information to the blog, just email me at potm@netsuds.com.  You can report a change in your job status if you are moving from or to a company in the "com or .com" space.  Include your new work contact information, not just your personal contact information.  We must hear directly from the person who is 'on the move'.   You can include a 80 x 100 pixel (width x height) photo in JPG or GIF format.

1.2 Companies on the Move:

CLICK HERE FOR COMPANIES ON THE MOVE

For the past 4 years, we've published information about companies on the move in our monthly report.  No more.  Now you can publish and view that information instantly on our web log (blog)!  To view, click on http://netsudsannounce.blogspot.com/.

Why email only to your small email list of associates when you can post this information on the blog and have 5400+ NetSudsers view it.  To publish to the blog send me an email requesting permission.  You may have to create your blog account at www.blogger.com.  After you have an account, you can post to the blog as much as you want.  You need only follow some common sense guidelines, e.g. don't post every press release, don't post sales information, don't post defamatory statements, etc.  If you "spam" the blog, you will be removed.

If you'd rather have me to post your information to the blog, just email me at cotm@netsuds.com.  You can report (1) the formation of a new start-up, (2) momentum change at an existing company, (3) addition of key hires, or (4) a funding event.  We do not accept press release changes from third parties.  We must hear directly from an executive at the company which is 'on the move'.

Sponsors
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2.0 Jobs in the "com and .com" Market

Please email:  jobs@netsuds.com to report job openings in the "com and .com" Market.  In the body of the message, give the name of the company and a URL link to the job postings.

*      Digi -
http://www.digi.com/about%20digi/careers/jobs/massachusetts/prdmanembedded.jsp
*      GMAC RFC -
https://careers.gmacrfc.com/servlets/iclientservlet/careers/?cmd=start
*      HighJump Software - http://www.highjump.com/careers/opportunities.asp
*    
  St. Croix Medical - http://www.stcroixmedical.com/_private/cgi-bin/positions_list.htx
*      Sinex Aviation Technologies - http://www.sinex.com/about/openings.htm
**    
Systems Consulting Group -
            http://www.scg-corp.com/scg/scghome2.nsf/vwDocLkup/Careers~Openings~0?OpenDocument
**    
Phenomenal Networks - http://www.phenomenalnetworks.com/Jobs.htm
***   JXE - http://www.jxeinc.com/jobs.html

Thank you for the support many of you have shown to the NetSuds recruiting association with the American Consulting Company.  We have developed a quality and impressive NetSuds candidate database.  We always appreciate the opportunity to discuss how we might help in locating candidates for your open positions.   

If you are a hiring manager, you are invited to review our process, our commitment to ethical standards and diversity recruiting, and other areas of interest at: www.americanconsultingcompany.com.  When you identify yourself as a member of the NetSuds association, we will offer you a discounted rate to assist in locating candidates for your company.  And remember, you never pay a fee unless you hire one of our candidates. 

If you are a candidate, visit the ‘Candidate Kit’ at www.americanconsultingcompany.com.  You will find valuable tools to help in your job search.  When you send us your resume, be sure and mention your association with NetSuds.
 

How did one out-of-work Design Engineer from Ohio get hired -- right over the phone -- after making a simple telephone call to his old manager?

Discover the answer -- and learn about 50 other job search secrets -- in a controversial report ... Click here
Renowned entrepreneur and local resume-writing expert Kevin Donlin - www.gresumes.com - is available to assist you in writing a powerful, effective resume.  Kevin can also help you with cover letters and job search coaching.  Contact Kevin at guaranteed.resumes@netsuds.com and tell him Matt Noah referred you.


3.0  Schedule of Events

You can use our online calendar by clicking here for NetSuds and here for MedSudsThe calendars are free to use for both tracking events and for posting your own events.  To post events, login as "guest" with a password of "guest".  Non-Minnesota companies conducting events in Minnesota will not be allowed to post events for free.  Events posted to either of these calendars are not immediately available for viewing.  All events will be marked "pending" and will be reviewed for content prior to public viewing.  The Calendars are accessed at

NetSuds - http://www.netsuds.net/cgi-bin/calweb/calweb.pl?cal=default
MedSuds - http://www.netsuds.net/cgi-bin/calweb/calweb.pl?cal=MedicalSuds

3/10   NetSuds Entrepreneurs Breakfast
          http://www.netsuds.com/eb/2004/march/

3/10   NetSuds Guaranteed Sales Workshop
          http://www.netsuds.com/workshop/sales/

3/16   MedSuds Entrepreneurs Breakfast
          http://www.medicalsuds.com/eb/2004/march/

4/13   NetSuds Entrepreneurs Breakfast
          http://www.netsuds.com/eb/2004/april/ (TBA)

4/22   MedSuds Entrepreneurs Breakfast
          http://www.medicalsuds.com/eb/2004/april/
(TBA)

5/5     NetSuds Winning Investment Presentation Skills Workshop
          http://www.netsuds.com/workshop/investment/

6/7-8  Minnesota Venture Capital Conference
          http://www.mnvcc.com/

6/9     Minnesota M&A Conference
          http://www.mnmac.com/

Transforming PowerPoint from Ordinary to Extraordinary
7AM - 8:30AM- I, 9 AM-4PM - II
3/18/2004


Become a More Confident Speaker
8AM - 4PM
4/16/2004

 Date  Subject  Location
3/10
6:30-8:30a
NetSuds Entrepreneurs Breakfast     Marriott SW in Minnetonka, 5801 Opus Parkway.
3/10
7a-5p
NetSuds High Performance Sales Workshop Marriott SW in Minnetonka, 5801 Opus Parkway.
3/18
5:30-7:30p
Networking Reception with Canadian IT Companies The Local Irish Pub, 931 Nicollet Mall in Downtown Minneapolis
3/30
7-9a
NetSuds CEO Roundtable  
3/31
7-9a
NetSuds CTO Roundtable  

4.0   Tidbits
 

4.1 NetSuds on Tour
 

NetSuds loves on-site tours!  Email me if you want to show off your company.  I can be reached at matt@netsuds.com

 

4.1.1  Voom Technologies

 

Voom - www.voomtech.com - had me out to their facility in Lakeland near the Wisconsin border.  Although not a huge facility, it was filled with boxes of Voom products getting ready to ship.  Voom has found a niche in the law enforcement and security markets with products like the Shadow; used primarily in a forensics application.  The Shadow box is a physical system which sits on the ATA bus between a PC and its hard drive.  Various operating systems are supported, e.g. Windows, Linux.  After installing the Shadow on the ATA bus, the operator can explore the contents of the PC and its hard drive without modifying any of the contents of the hard drive.  The Shadow emulates the hard drive to the PC and vice versa.  Because nothing is written to the hard drive, the evidence (the hard drive) is not modified.  This is important in legal proceedings.  The secret sauce is in the dual ATA controllers and the Voom software.

 

The other Voom product which was shown to me was the Mulligan; a chip which integrates in to a laptop or other PC (Windows, Linux) which allows for the computer to be restored instantaneously to a last known, good state.

 

Voom Technologies was founded in 1999 and employs approximately 8 people.  For more information, contact David Biessner at either 651.998.1618 or davidwb@voomtech.com.  Note:  David will be one of the featured speakers at the March 10 NetSuds Entpreneurs Breakfast - www.netsuds.com/eb/2004/march/.

4.2  Email Advertising

The NetSuds and MedSuds email lists reach 7600+.  The NetSuds email lists are double-opt-in and concentrated on professionals in the communications, IT and Internet markets.  The MedSuds email lists are double-opt-in and concentrated on professionals in the medtech, biotech and life sciences markets.  So, rather than spend your advertising dollars on any other email lists in the Twin Cities, consider the NetSuds and MedSuds lists.  Contact matt@netsuds.com or 612.605.5252.  For current ad rates, visit www.netsuds.com/adrates.htm.

4.3  NetSuds CEO Roundtable - Next Roundtables starting in January 2004

NetSuds is opening up another group of CEO Roundtables in June 2004.  If you are tech or medtech CEO and want to join us, (the first session is free), contact matt.noah@netsuds.comA synopsis of the CEO Roundtable can be found at www.netsuds.com/ceo/  It is repeated here as well.

NetSuds CEO Roundtable

Membership  Only CEOs of tech and medtech companies are allowed to join the NetSuds CEO Roundtable.  If you are a VP, CxO or President, you are not welcome unless you also hold the CEO title.  Perhaps we will start a CFO, CTO or COO Roundtable but until then, we are only interested in the top dog, the CEO.  If you are interested in becoming a member, contact matt.noah@netsuds.com.  Membership is not automatic.  There must be an available spot open in the roundtable.  You must have employees.  Your company must be incorporated.  Your company must be a tech (communications, IT, software, Internet) or medtech (medtech, biotech, life sciences) company.  You must pay a yearly fee of $1200 in advance.  You may not send substitutes to the Roundtable. 

Roles  Unlike the days of knights, kings and Camelot, there is no king of the NetSuds CEO Roundtable; only a facilitator; Matt Noah, CEO of NetSuds.com, Inc.  Knights are replaced by CEOs and the table won't be quite round.

Schedule  The Roundtable will meet 10 times per calendar year on the last Tuesday of every month.  Each meeting lasts 2.0 hours starting at 7 am.  A facility convenient to the majority of Roundtable members is used.  A continental breakfast is served.

Our next introductory session (free) has been scheduled for June 2004.  Attendance will be limited to just CEOs.  Contact matt@netsuds.com if you want an invitation.

Purpose  CEOs need resources to assist them in executing their duties and leading their companies.  Boards of Directors and upper management are not always the best or most independent resources upon which to draw.  The CEO Roundtable exists to provide CEOs with an independent resource of wisdom and shared experience.  Your key 'take-aways' from the Roundtable will be accelerated learning - so as to avoid common and uncommon pitfalls -, an expanded network of advisors and colleagues and tools to enhance the productivity and value of your enterprise.

Content  First, networking among the CEO members of a Roundtable is the best and richest content.  Second, the Roundtable facilitator will schedule subject matter experts of interest to the CEOs.  Examples include intellectual property, branding, sales, engineering, marketing, finance, compensation, human resources, M&A, etc. 

Format  Meetings will consist primarily of 2 elements.  First, "content" will be presented and discussed.  Second, "discussion" of common problems and solutions will take place.  The facilitator will lead both elements or assign elements to certain CEOs.

Confidentiality  Roundtable meetings are completely confidential.  Nothing said in a roundtable discussion, short of illegal activity, leaves the meeting.  This allows each CEO to feel comfortable discussing issues and subjects he may not feel comfortable speaking about with others.

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Contact NetSuds

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4.4  NetSuds CTO Roundtable

I've had several requests to start a NetSuds CTO Roundtable to complement the successful NetSuds CEO Roundtable.  An introductory session for the first NetSuds CTO Roundtable was held on Wednesday, January 28 in Eden Prairie.  The next CTO Roundtable will be held on the last Wednesday in the coming month.  If you are a CTO, Chief Scientist, VP of Engineering, CIO or Technical Director (reporting to one of the VP levels at a large corporation), please send an email to me at matt@netsuds.com to request an invitation to this CTO Roundtable.

4.5  NetSuds Executive Search

See the following URL for more information on our executive search service - www.netsuds.com/search/

4.6  Wisconsin Governor's Business Plan Contest Draws 300+ Entries

FOR IMMEDIATE RELEASE (February 4, 2004),  Contact: Tom Still or Liz Katz at 608-442-7557

Web site: www.govsbizplancontest.com 

MADISON – From innovative ways to improve business processes to ideas for enhancing everyday life, the first Wisconsin Governor’s Business Plan Contest has attracted more than 300 ideas from 234 individuals in more than 100 communities, it was announced Wednesday. 

The deadline for entering the contest was 5 p.m. Saturday, Jan. 31. Entries received since mid-November were spread over four contest categories aimed at capturing Wisconsin’s best technology-based ideas: Business services (approximately 31 percent of the total), information technology and e-Commerce  (approx. 27 percent), advanced manufacturing (approx. 29 percent) and life sciences (approx. 13 percent). 

The number of entries in the inaugural contest exceeded the estimates of contest organizers at the Wisconsin Technology Council and sent an encouraging message about the state’s untapped entrepreneurial talent.  

“My ‘Grow Wisconsin’ plan called for the establishment of a positive entrepreneurial climate so that great ideas could turn into high-growth businesses for Wisconsin," Gov. Jim Doyle said. "Therefore, I am pleased that we have had a tremendous response to my Governor's Business Plan Contest.” 

Wisconsin’s business plan contest is believed to be the only statewide contest in the United States.  Major prize sponsors so far include the state Department of Commerce; Mason Wells, the private equity firm; American Transmission Co., which serves Wisconsin’s energy transmission needs; and J.P. Cullen & Sons, the construction firm. 

Entries came from 101 communities, which contest organizers took as evidence that Wisconsin’s technology innovation and entrepreneurial spirit are not confined to a few high-tech hot spots. A breakdown of entries by community is attached. 

“Entrepreneurs live everywhere in Wisconsin, and they are building businesses where they live,” said Mark Bugher, chairman of the Wisconsin Technology Council and director of the University Research Park in Madison.  “Our goal at the Tech Council is to help them bring their ideas to the marketplace.” 

The mission of the first-ever statewide contest is to encourage entrepreneurs in the creation, start-up and early-growth stages of high-growth businesses in Wisconsin. Participants have the chance to win seed capital and valuable services that will help them launch their businesses, as well as enhance the state’s economic development. 

Wisconsin residents 18 years old and older were eligible, as were teams from Wisconsin-based businesses and organizations. 

First-phase entries were 200-word abstracts submitted via the contest web site, www.govsbizplancontest.com. In this phase and throughout the contest, judges will pay special attention to innovation, relevant expertise, competitive advantage and market opportunity.  Phases two and three will be completed in the spring, with winners announced in June.  

The Governor’s Business Plan Contest is the result of thinking by members of the Tech Council, other tech-based organizations, individual entrepreneurs and even Gov. Jim Doyle himself, who talked about the importance of a statewide business plan competition during his 2002 campaign for governor. The idea was unveiled by Doyle with an announcement at the Wisconsin Entrepreneurs’ Conference in June 2003. 

The contest includes four categories that match up with Wisconsin’s core technology competencies, as well as technology “clusters” identified by the Tech Council in its report, “Vision 2020: A Model Wisconsin Economy.” Those categories are information technology and e-Commerce, advanced manufacturing, life sciences and business services. The common thread in all four categories is the use of cutting-edge technology to leverage the idea. 

Here’s how the process will work: 

n       Initial entries, called “IDEA Abstracts,” will be graded on a scale of 1-10 (10 highest) by our judges. The top 50 IDEA Abstract presenters will be asked to write a Summary Business Plan. All 50 receive a congratulatory letter from the governor and the Tech Council.

n      In the “Summary Business Plan” phase, which runs from late February through mid-March, the top 50 IDEA Abstract presenters post their five-page summaries online for comments by the judges.  The top 20 plan summaries are selected for the final round. All 20 receive a congratulatory award.

n      In the “Final Business Plan” phase, which runs from early April to May, 2004, the top 20 Summary Plan presenters prepare final plans for judging. Limited comments and mentoring continues. Judges will review the plans and pick three place winners in each category.

n      The top four category winners will present their plans at the Wisconsin Entrepreneurs’ Conference, and a grand prize winner will be announced there. 

The contest is seeking mentors to help advise contestants. To volunteer, call 608-442-7557 or register at www.govsbizplancontest.com.
 

4.7  Venture Capital Funding Accelerating

 

From the February 2, 2004 Potomac Tech Wire - http://www.potomactechwire.com

VC Fundraising Picks Up for First Time in Two Years

Arlington, Va. -- The Arlington-based National Venture Capital Association on Monday released the results of a new survey that indicates venture capital firms during the most recent quarter reversed a "two-year drought" in attracting investors. A total of $10.8 billion was raised by 113 venture capital firms in 2003 -- nearly half of which was raised during the last three months of the year. "The uptick in fundraising in the fourth quarter validates the buzz that many venture capital funds are looking to the future and starting to raise new funds again," said a joint release from NVCA and Thomson Venture Economics, which combined to produce the survey. Still, the $10.8 billion total is slightly more than 10% of the $105.4 billion total raised three years earlier, in 2000. http://www.newsalert.com/bin/story?StoryId=Cqb3zubWbmdmZCdCXmJq

http://www.nvca.org/

4.8   SPAM filters - The New SCAM

 

No one will dispute that SPAM is one of the bigger problems on the Internet.  I, for one, content that a much bigger problem is SPAM filtering.  Consider two analogies.  You get snail mail every day or at least most days except Sunday.  Do you allow someone to rifle through your incoming mailbox and apply some "scientific" rules on which mail you should then receive after they've picked through it?  Of course not!  But that is what a SPAM filter does.  And in some cases you pay to have someone pick through your mail.  The second analogy is very similar.  As you read your newspaper looking for an article on subject you know should be present, e.g. a sports score, an election results, etc. you can't find the article.  Meanwhile, you had to wade through tons of display ads - those inline (not online!) beasts that consume 90% of newspaper print in the "news" section.  Well, it turns out the editor (SPAM filter) removed the important article of interest by mistake when he decided what you should or shouldn't read.

 

The long and short of it is most SPAM filters catch alot of SPAM but they also filter out important email!  We want SPAM removed but we depend on things like electronic bank and brokerage statements, eBay confirmations, etc.  I hope some user sues an ISP or some SPAM filter vendor for removing important email that should have made it to the "Inbox". 

 

The moral of the story is this.  Run SPAM filters at your own risk.  You won't know what you'll be missing!

4.9  UofM New Venture Challenge Announced
 
New Carlson School of Management Business Plan Competition

Do you have an idea for a product or service and need help writing a business plan? Are you starting your own business? Free help and professional review of your plan is available by partnering with a university student and entering the University of Minnesota New Venture Challenge sponsored by the Carlson School of Management.

Previously called the Gopher the Gold Business Plan Competition, the competition has been reformatted to build ties with community businesses and give students an opportunity to gain valuable experience by writing a business plan for a new or growing venture. In its seventh year, about 75 students are expected to submit plans and compete for more than $40,000 in cash prizes. Five categories include best business plan using university-related technology, best startup plan with positive social impact, best growth plan from an existing company, best startup needing over $1 million, and best startup needing under $1 million. Within the last two categories there will be separate prizes for both graduate/alumni and undergraduate business plans. All entrants, graduate/alumni and undergraduate, will be eligible to win prizes in the first three categories and can win in more than one category.

Business plan submissions are due by Monday, March 22. Presentations will be held Wednesday, April 21, at the 3M Auditorium, Carlson School of Management, 321 19th Ave. S., Minneapolis. Up to 25 teams will present to five panels of local judges that include venture capitalists, bankers and entrepreneurs. Plans will be judged on expected return to investors and company founders, growth opportunity, social impact and quality of plan. For a complete list of rules, visit www.newventurechallenge.com.

The competition is free and open to the public and each team must contain one active University of Minnesota student or alumnus. Businesses interested in partnering with a Carlson School of Management MBA or undergraduate student can contact Elaine Nissen at (612) 624-2046 or enissen@csom.umn.edu.

For more information, visit www.newventurechallenge.com.

4.10  CAN-SPAM Still Failing To Slow Junk Mail

A month after the federal CAN-SPAM Act went into effect, most anti-spam vendors say that the new legislation hasn't cut down on the glut of junk mail in users' mailboxes. http://update.internetweek.com/cgi-bin4/DM/y/efAe0BiHaO0V30CMCN0Ay

4.11  46 E-mail Tools Reviewed

[From a Ziff Davis email newsletter]  The beleaguered communications industry has been taking it on the chin. Spam has reached epic proportions, worms like MyDoom now routinely take e-mail servers offline for days, and there's just too much mail to read most of the time.

Feel like you're drowning in e-mail? We're here to help, with an exhaustive look at the best e-mail tools -- from eight great e-mail front-ends to five Web-mail clients, along with servers, mail utilities, spam blockers, and more.

If you use e-mail, you'll find something useful in our roundup.

Great E-mail Tools: http://eletters.wnn.ziffdavis.com/zd1/cts?d=75-121-1-1-527686-5500-1

Click here for a chart of the personal anti-spam tools mentioned in this article.

 

From PC Magazine Review.

4.12   MinnesotaVotes.org

The Center for the American Experiment has released a new web tool for tracking bills, legislator votes, etc.  Check it out at www.minnesotavotes.org

4.13  Old Vendors In New Tech Niches

3M [via HighJump Software] sells supply-chain-execution apps. Boeing, satellite-network access. International Paper is an RFID vendor. And FedEx is into digital documents. http://update.informationweek.com/cgi-bin4/DM/y/efDO0Bcgog04e0CMWI0AF

4.14  NanoTech Day at the UofM

Are you a legitimate angel investor, investment banker or venture capitalist?  A technologist with technical interests in nanotechnology?  If you are a member of either of these two interest groups, the UofM has a free program to introduce you to nanotechnology research at the UofM.

Date:    May 14, 2004
Where: UofM Walter Library
What:   8 am, Technical sessions conducted by the 32 faculty members working on nanotechnology
What:   1 pm, Investment Community Workshop for investors only conducted by select nanotechnology faculty.
What:   4 pm, Tours of nanotechnology facilities on campus
What:   5 pm, Reception for all involved in any of the above.
How:    RSVP to Marie at marie007@umn.edu.

If you have any questions, contact Dick Sommerstad at 612.625.8352.

4.15  ChinaSoft 2004

Want to reach the Chinese market with your software products?   Check out www.sinominn.com.
 



5.0   Keys To Identifying Top  Sales Talent! 
 

... by NetSudser Robb Hiller, President, Performance Solutions/MN Inc.  He is nationally known in the areas of strategic planning, sales force effectiveness, benchmarking talent & putting the “right person in the right job.” He can be reached at 952-943-0747 or robb@performancesolutionsmn.com

Sales turnover is up at an alarming rate with this being the third year of a tough economy.  Why?  One seasoned sale executive of 25 years said this, “In the 90’s, it was relatively easy to be a successful sales rep.  There was enough business out there that losing a few orders wasn’t a big deal.  But today, every order is important.  We use to hire more for experience rather than “talent” and that has been our downfall.”

So why don’t we hire for talent?  There are two compelling reasons why most companies struggle in this area.

First, identifying top sales talent looks easy at first, but it isn’t. In the past, if you found an outgoing person who knows your industry and has had sales success, voila – you have yourself a potential star.  Another challenge in determining real talent is that they are usually excellent in interviewing, likable and being convincing of their many past accomplishments.  They can talk a good game!

Second, getting below the surface and seeing if the sales rep has the “right talent” is tough because we don’t have a way to measure the emotional DNA and raw talent of a sales rep.

So why is this such a big deal?  According to Ken Klinck, Executive V. P. of Sales for Rimage Inc. who has an excellent track record in this area, “an average sales rep who doesn’t work out can cost us  $150,000 or more due to missed opportunities and lost business.  You can’t train talent, you have to start with it.”

The solution is to follow a proven process and use assessments to understand four important areas. 

1.     “What” does the rep know about the 7 critical areas of relationship selling,

2.     “How” do they go about selling,

3.     What are their core values which is the “why” of what they do,

4.     “Will” they do what it takes to succeed like prospecting, building trust and handling rejection. 

q Begin the process by developing a quantifiable benchmark of what talent is needed for superior performance.  If the job could talk, what would it say? What outcomes are the sales rep responsible for besides the monthly quota?  Look at more than just your best sales reps. Look at the best in the industry.  You can actually have the best sales reps in the industry participate as we have done for other clients.  Now you have the best of the best to compare to!

q Once you benchmark the top sales talent, you need to learn how to identify the sales person’s talent.  Gallup defines a talent as any “recurring pattern of thought, feeling, or behavior that can be productively applied.”  Every role performed at excellence requires top talent. 

Use behavioral based questions like, “Can you describe a sales situation where you were stuck with a purchasing agent and how you were able to move up to the executive level?”  If they stumble or have difficulty with the answer, they may not have the “right talent” of persuasion and interpersonal skills for what you need.

q Next, look at their core values and what they actually know about relationship selling.

We recently were asked to evaluate four top sales people for a well-known software company.  After taking the series of assessments measuring their core values, knowledge of relationship selling and how they sell, the reports showed a lack of integrity and the ability to build trust in the preferred rep.  The Regional Manager couldn’t put his finger on what was bothering him about the candidate until he saw the assessments.

It took an objective way to uncover this key area of concern. They didn’t have to wait six months to a year and $100,000 later to find out.

You can increase sales if you will focus as much on assessing talent as you do experience.   

I will never forget a sales call that happened at Xerox when I was there with one of the most talented sales reps I have known, Mike.  He took a new sales rep, Orin, out on his first sales call and met with a purchasing agent, Mr. Johnson, of an insurance company. 

After 15 minutes of dealing with this person who barely had a pulse, Mike decided it was time to take over the sales call and show Orin how quick thinking on your feet could bail him out of a disaster and give a chance to re-group.  Mike calmly turned to the man and said, “Actually Mr. Johnson, we have a new copier that will take your originals and when they go through our copier they will come out shredded!”  The stunned Mr. Johnson looked up and replied, “Really?”  Mike said, “yes,” and Johnson quickly said with a whimper, “I don’t think that is what I am looking for!” 

Orin nearly fell off his chair laughing and Mike calmly picked up his briefcase and walked out of Johnson’s office with a straight face.  Mike taught Orin the value of flexibility and making the best out of a bad call.  Oh yes, they did get an order later on, but not from Johnson!

They don’t teach that in school.  The ability to quickly adjust and adapt as Mike did is “talent.”


6.0  Managing Small Projects - Five Critical Steps to Tech Success

... by NetSudsers Elizabeth and Richard Larson, Co-Principals, Watermark Learning.  For a copy of any of the Managing Small Projects documents mentioned in this article, send an email to the authors from Watermark Learning. They can be reached at 952.921.0900 or either elarson@watermarklearning.com or rlarson@watermarklearning.com.

 

Richard Larson Elizabeth Larson

Tired of being a hero? You know what we mean. Putting in long hours near a technology project deadline in order to complete it? Not having enough time or resources, and the deadline can’t slip. We’ve been involved in projects like this, and there’s a real adrenaline rush near the end. Often times, there are penalties, too. We’ve worked in companies that routinely “brought out the cots” or booked hotel rooms near the end of a systems project. People literally slept in or near the office during crunch time in order to complete a project. 

Then, the reward for pulling off the technical miracle is getting to pull off another one. “The reward for work is more work.” We’re not sure who said that, but it’s been one of our mantras our whole career. And, it doesn’t seem to be limited to large projects, either. People working on smaller projects suffer the same fate, only quieter. The toll is just as real. 

Before going further, let’s define technology. Our view is that project management processes can be applied to any industry and to produce any product. With technology, the “product” we refer to is typically software. It could also be hardware or engineering-type products, but our main experience is with software development, so that is what we’ll focus on here. 

The Cost of Failure

If your company is like most others, 72% of your technology projects will fail this year. Failure is usually defined by studies in project success as being late or behind schedule, over budget, or delivered with wrong or insufficient features. Is your organization willing to lose over $2 million this year due to failed projects?  That’s the average amount one study found that companies lose through not managing their projects effectively. Can you really afford that? 

It’s true that large project failures get most of the headlines, but projects of all sizes can and do fail. The net cost of small project failures would probably equal or exceed the waste of large ones if anyone bothered to measure them.

Most small projects suffer from some common ailments:

 

1) Not enough time to think and plan, which results in higher costs due to:

  • Rework from doing things wrong,
  • Wasted efforts doing the wrong things,
  • Missed requirements.

2) Deadlines get missed due to:

  • Underestimating the effort needed,
  • Not setting expectations accordingly,
  • Lack of rigor, including ignoring risks that could be costly.

3) Not communicating project status and results, which lead to:

  • The “forget” factor by project sponsors,
  • Sponsor disengagement from the project.

4) Tendency to not formally end projects

  • Inability to celebrate milestones and completion,
  • Missed opportunities to capture learning from successes/failures

 


Research Report
 

Dr. Paul Dorsey, writing in the InterNETalia Forum, Top 10 Reasons Why Systems Projects Fail, says “There do seem to be three factors that all successful projects have in common. Each of these factors is key to any project’s success. Each project can be viewed as a tripod. All three legs must be in place for the tripod to stand sturdily. In a systems project, these “legs” or critical success factors consist of the following:

·        Top management support

·        A sound methodology

·        Solid technical leadership by someone who has successfully completed a similar project

Without each of these solidly in place, the tripod will topple and the project will fail."

 

Getting Started

First, it helps to distinguish what constitutes a project, because not all work should be managed as projects. Unless the effort 1) needs stakeholder requirements, 2) involves something new or unique, or 3) has an element of risk, it may not need to be handled like a project. But, if any of these three are part of the picture, then you should manage it as a project. An example may help to clarify. 

We mishandled an endeavor partly because we didn’t recognize it as a project. A while back our Internet Service Provider (ISP) informed us they were canceling our service in a month because they were bankrupt. We went into major react mode.  We quickly tried to find a new ISP and didn’t plan enough. It had high risks for us, and was definitely something unique to handle; two out of the three guidelines for a project.